People react emotionnaly, especially in web3.

If you don’t answer quickly:

• FUD (“you are scammer”, “dead project”)
• The potential user and follower just leave That’s why

That’s why we used to answer everyone because it’s a VIP service.

We were everywhere for the community:

• on Telegram

• On discord
• By DM on X
• On the comments

… and polish your process based on the feedbacks.

ie: someone ask a question and the answer is not on the welcome guide -> I add it in the welcome guide

There is a bug on the dApp -> we immediately report it to the product team